To provide reliable and responsive person-centred care and support to people in their own homes. To deliver respectful personal care, support with daily living activities and general domestic assistance whilst at all times maintaining the dignity of Service Users and promoting their independence. To work with families and partner agencies to provide a co-ordinated service which meets the identified needs of the individuals.
To develop warm and trusting relationships with the service user
To follow guidelines and procedures and to be professional and accountable at all times.
To be flexible and responsive to the needs of service user as directed by their Support Plans.
To respect the Service Users right to privacy and to ensure that their dignity and quality of life is
maintained at all times.
To provide personal care in a sensitive and dignified way and in accordance with the Service Users
wishes and needs.
To support Service Users in all aspects of managing their home and in maintaining the safety,
security, hygiene and comfort of their home environment.
To support and assist clients with general activities of daily living including:
Laundry and ironing
Cleaning, dusting and hoovering
General domestic tasks as required
Eating and drinking
Helping the customer to plan what to eat and drink
Gentle encouragement and help to eat and drink well
Shopping, preparing and serving food and drinks
Cleaning the table, washing up and keeping the kitchen area clean and tidy
Agreeing with the Service User how to store food safely and dispose of out of date produce
Safely using aids and personal equipment in a manner that respects the dignity of Service Users. For example:
Standing and walking frames
Wheelchairs, manual and electric hoists
Sliding sheets and moving boards
Hearing aids and other physical aids
Washing floors, vacuuming and sweeping
Laundry and ironing, making beds and changing the linen
Dusting an general tidying
Social and physical activities or mental stimulation such as:
Answering the door and greeting visitors
Answering emergency bells and the telephone
Writing cards and letters or emails
Taking a Service User out shopping, to see their friends or to other activities
Hobbies and recreations such as reading, photo albums, games etc
To promote the Service Users self-esteem and enable them to express their preferences and make
choices and decisions.
To enable Service Users to retain as much independence and control over their own lives as possible.
To enhance the confidence as coping abilities of service users through encouragement and positive
To support Service Users in meeting their cultural and spiritual needs and in expressing their
personal identity and chosen lifestyle.
To encourage service user’s to identify their strengths and interests and to support service users in
accessing social and leisure activities.
To enable service users to participate in their local communities and to enjoy the rights and
responsibilities of citizenship. To encourage social and leisure activities and the maintenance of
To monitor the service users mental and physical health and support them to access health care and
other services. To promote a healthy diet, exercise and active lifestyle.
To inform the Care Manager immediately of any concerns or significant changes in their needs and
circumstances. To immediately report any concerns regarding vulnerable adults with immediate
effect to the Care Manager.
To prompt and support service users in taking prescribed medication. To record all medication taken
on the Medication Recording Sheet. To encourage clients to manage their own medication as
independently as possible.
To work within agreed risk management guidelines and to assist service users in reducing risks to
themselves or others. To promptly report all concerns regarding risks to the Care Manager.
To take appropriate action in the event of emergencies, ensuring that the Care Manager is informed
To follow Health and Safety guidelines carefully and to alert the Care Manager immediately of any
concerns in relation to Health and Safety issues.
Supporting a Service User through temporary and terminal illness, including:
End of life care
Liaising with community health support and families
Recording and reporting
Record and report all relevant Service User information including:
The care and support that you provide and assistance with medicines
Changes to a Service User’s condition or other concerns
Faulty equipment or hazards in the home
Response to emergencies, accidents and incidents
Contact with families or Care Workers and other professionals
Other matters as required by Care Force procedures
Keep all information about customers and their families secure and confidential.
To notify your Line Manager of availability.
To provide regular verbal and written reports to your Line Manager.
To accept regular support and supervision from your Line Manager.
To carry out all work in a manner consistent with the aims of the service and the Care Quality
To comply with Care Force’s Equal Opportunities Policy.
To maintain confidentiality at all times, in accordance with the agreed policy.
To identify training needs in discussion with your Line Manager and to attend training events and
courses as required.
To observe any written policies, procedures and guidelines for good practice agreed by Care Force.
Any other duties as required.
1. Good verbal communication skills and ability to listen sensitively to others
2. Reasonable written communication skills, with an ability to contribute to a record keeping system
3. Reliable and prompt with good time management skills
4. Ability to work alone or as part of a team
5. Ability to provide sympathetic, emotional and practical support to service users
6. A common sense approach to problem solving and an ability to deal with conflict and distress
7. Ability to work without direct supervision in service user’s home
8. Ability to liaise in a professional manner with other agencies
9. An understanding of the aims and principles of Care Force
10. Understanding of Care Force’s Equal Opportunities Policies
11. Experience of providing care, support or other services to older people with support needs
12. A warm and caring approach
13. Ability to follow instructions and company policies and procedures
14. Professional approach and ability to positively promote the reputation of the company
15. Willingness to work flexible hours including unsocial hours according to needs of service users
16. Willingness to attend team meetings and training courses, including outside normal working
17. Willing to participate in regular supervision with line manager
18. To have a clean driving licence
19. To have access to a car for work use
If you require any further information or clarification about this role, please contact firstname.lastname@example.org